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Course Aim:

Attendees will learn how to support people to identify and meet their goals around later life and future care planning, using the My Future Care Handbook as a structure for the conversation and source of information. These sessions explore the importance of advance care planning and give learners the skills and knowledge to open the conversation, and to support people to create an action plan and to see it through.


Learning Objectives:

  • Understand the relevance and value of advance care planning

  • Gain a working knowledge of advance care planning tools and documentation

  • Gain a working knowledge of coaching techniques

  • Be able to support an individual to identify and meet their goals around later life and future care planning, using the My Future Care Handbook as a framework


Training will be delivered by Zoe Harris and Nancy Cunningham in partnership with MyCareMatters CIC.


Zoe Harris cared for her husband for 5 years at home before he moved to a care home with advanced dementia for the final 13 months of his life. Putting to use what she learned from that experience, Zoe developed the range of Remember I’m-Me-Care Charts which are now in use in over 1,400 care homes, also in hospitals and people’s own homes. These have won numerous awards and resulted in Zoe being named as a Nesta/Observer Radical and HSJ Innovator in 2014. Zoe’s previous careers have all had communication at their centre, whether journalism, public relations or marketing and she has combined that knowledge with her personal experience of caring to develop further communication tools such as the My Future Care Handbook and Buddy Service. Zoe has seen first hand the difference it can make to have those important conversations about end of life and how it can bring peace of mind to family members when decisions have been made and shared.




Nancy Cunningham is a proud Canadian who has recently embraced a new life in London, UK. She has many years’ experience as a graphic artist, and a teacher of adults and children in different parts of the world. Nancy enjoys bringing out the best in people and not forgetting the quietest person in the room, whose voice also needs to be heard. Being creative is at her core and she draws on this as a facilitator to make learning fun and varied. Nancy has worked with people with disabilities as a case manager and was an Educator with the first Butterfly homes in Canada run by Choices in Community Living in Alberta. It was life changing to see the transformation of people’s lives and to know that there can be a better way for people living in care homes. Nancy feels particularly passionate about older people living with dementia having cared for her mother with dementia. She has personal experience of supporting three family members at the end of their lives, and feels very strongly about the importance of talking openly about the death, and that it is through these conversations we can ensure we live and die well.

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